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Shipment and Delivery

1. Through which shipping company is the delivery?

We deliver orders within the city of Riyadh through our representatives. The rest of the Kingdom’s cities are shipped by SMSA & fetchr. Services of other shipping companies may be used in the future.

2. To which countries can you ship?

Currently we have shipping to all cities of the Kingdom. In the future, shipping will be provided to the Gulf countries.

3. Can I divert my parcel to a different destination?

Yes, you can change the shipping address as long as the parcel has not been shipped, as we cannot control the path of the parcel once it leaves our warehouse.

4. How long will it take for my package to arrive?

It may take up to two working days for the package to arrive within the city of Riyadh and 3 to 5 working days for delivery to the rest of the Kingdom.

5. When do I have to pay the shipping and delivery fees?

If the value of your order is less than 300 riyals, you must pay an additional amount of 30 riyals as shipping fees and 17 riyals as payment fees upon delivery.

6. How can I track my order?

When you ship the order with Aramex, you will be provided with the shipment number by text message, where you can enter the Aramex website www.SMSA.com and track the shipment. If the delivery time for your order exceeds the expected delivery time, please contact the customer service team via the contact us form or at the following number : +966 59365 6097 We will be happy to assist you.

7. How can I change the recipient address?

We kindly ask that you fill out a contact us form to tell us your correct address before handing over your order to the shipping company. The courier company will contact you before delivering the order, enabling you to confirm or change the delivery address.

8. What is the difference between cash on delivery charges and shipping fees?

We provide a cash on delivery service that incurs additional costs from the shipping company, which is 15 Saudi riyals. You can cancel this value by pre-payment with a credit card, PayPal, Apple Pay, or if your order value exceeds 300 Saudi riyals. As for shipping costs, they are free for orders that exceed the value of 300 Saudi riyals, otherwise there will be other additional costs of 30 Saudi riyals.

9. What could be causing my order delay?

We at Doobzi believe that the delivery of the order must be done on time, we are working to deliver the shipment to the shipping companies within one working day as a maximum, and any delay by the shipping companies, so know that your request is our responsibility, just contact us on +966 59365 6097 and we will be happy to serve you.